Effective date: April 24, 2026. Last updated: April 24, 2026.
This Privacy Policy describes how Glisten Dental Glendale (“we,” “our,” “us”) collects, uses, and protects information from visitors to our website. This policy applies to the website only. Clinical patient health information is governed by our separate Notice of Privacy Practices (NPP), which you receive at your first visit and which meets the requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Information we collect
Information you provide directly
When you submit a form on our website (appointment request, new patient inquiry, contact message), we collect:
- Name
- Phone number
- Email address
- Reason for appointment or inquiry message
- Insurance carrier name (if provided)
- Any additional information you choose to share
We use this information to contact you, schedule appointments, verify insurance benefits, and respond to inquiries. We do not sell this information.
Information collected automatically
Like most websites, our server logs and analytics tools automatically collect:
- IP address (anonymized after 30 days)
- Browser type and version
- Device type (desktop, tablet, mobile)
- Pages visited and time on page
- Referring website
- Approximate geographic region (city-level, not precise location)
This information is used to improve the website, diagnose technical issues, and measure which pages are useful to visitors. Individual visitors are not identified from this automatic collection alone.
Cookies and tracking
Our website uses:
- Essential cookies required for basic website function. These cannot be disabled without breaking the site.
- Analytics cookies (Google Analytics 4) that measure site performance and visitor behavior. These are anonymized and aggregated.
- No advertising or retargeting cookies are used on this site.
You can control cookies through your browser settings. Disabling analytics cookies does not affect core site functionality.
How we use your information
- To respond to your appointment requests and inquiries
- To verify your insurance benefits before treatment (with your consent)
- To send appointment reminders via email, phone, or text (you may opt out at any time)
- To send occasional informational emails about the practice (you may unsubscribe at any time)
- To improve the website and provide better patient experience
- To comply with legal and regulatory requirements
We do not use website-collected information for advertising, for sale to third parties, or for any purpose unrelated to operating the practice.
How we share your information
We share information only as follows:
- With your consent. When you explicitly request a service that requires sharing (e.g., insurance verification with your carrier).
- With service providers. Third parties who help us operate the website (hosting provider, email service, appointment scheduling software). These providers are contractually required to protect your information and use it only for our purposes.
- For legal compliance. When required by law, court order, or to protect the rights or safety of our patients, staff, or others.
We do not sell, rent, or lease website visitor information.
Data security
We maintain reasonable administrative, technical, and physical safeguards to protect the information we collect. Our website uses HTTPS encryption for all data transmission. Forms submitted through the site are transmitted securely.
Despite reasonable protections, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of information transmitted to us over the internet.
Your rights and choices
You have the following rights regarding information we’ve collected about you through this website:
- Access. Request a copy of information we have about you.
- Correction. Request correction of inaccurate information.
- Deletion. Request deletion of your information, subject to legal retention requirements.
- Opt-out. Unsubscribe from marketing emails at any time via the unsubscribe link. Opt out of appointment reminders by contacting our office.
To exercise any of these rights, contact us at 480-630-4446 or through our contact page.
HIPAA and patient health information (separate from this policy)
This website privacy policy covers data collected through the website. Once you become a patient of Glisten Dental Glendale, your health information is governed by federal HIPAA regulations and our separate Notice of Privacy Practices (NPP). The NPP describes:
- How your protected health information (PHI) is used and disclosed
- Your rights regarding your health records
- Our obligations regarding your PHI
- How to file a complaint if you believe your privacy rights have been violated
You will receive a copy of the NPP at your first visit. You can also request a copy at any time by calling our office.
Children’s privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
For appointment scheduling for minors, a parent or legal guardian must complete the form on the child’s behalf.
Third-party links
Our website may contain links to third-party websites (insurance carriers, dental specialists we refer to, professional organizations). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information to them.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the “Last updated” date at the top. Significant changes will be announced through a prominent notice on the website.
Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Accessibility
We are committed to making our website accessible to all users, including people with disabilities. See our Accessibility Statement for details on our commitment and how to report accessibility barriers.
Contact us
If you have questions about this Privacy Policy, or wish to exercise any of your rights described above:
Glisten Dental Glendale
4901 W Bell Rd Ste 140
Glendale, AZ 85308
Phone: 480-630-4446
Email via our contact page